TRAINING MANAGER

DUBAI - $33k, DEPENDING ON EXPERIENCE

Our client is a leading luxury group based in the Middle East is looking to recruit an exceptional Training Manager to lead the training and development of the teams in one of their leading operations in the Middle East . The candidate must be currently qualified in Craft and Group training, and already be in the number 2 training role in a hotel with a large staff team.

They will be expected to be able to fulfill the following duties and criteria:

•  Able to conduct ‘Training Needs' analysis and prepare annual training plan with budgets for presentation;

•  Conducts off job training sessions as necessary, particularly in the areas of customer service and quality;

•  Pro-actively shape service-oriented culture within the operation by measuring and monitoring guest feedback and establishing effective means of communicating this to the management and staff;

•  Provides individual or group instruction to Department Heads and Supervisors to improve the effectiveness of their staff meetings, performances appraisals or other training related activities;

•  Conducts or resources management development according to needs identified via performance appraisals;

•  Assists in the selection of Departmental Trainers, then trains and develops them through on going workshops and monthly meetings;

•  Identify and follow high potential individuals and ensures career progression within hotel/company is planned to match their development possibility;

•  Reviews appraisal forms and recommends appropriate development courses for Managers in the Hotel;

•  Ensures relevant departments have up to date service standards and procedures manuals and guides and coaches in the production of the same;

•  Actively assist Human Resources Manager and respective colleagues in setting up Orientation Programmes and initial skills training for new recruits, monitoring this whenever possible;

•  Carries out duty management shifts according to the schedule established.

It is anticipated that the successful candidate will have a broad experience and have substantial knowledge in delivering training solutions to exclusive luxury 5* operations to the very highest of standards.

You will receive a tax free salary, 1 bedroom apartment and one return flight per year to your passport or citizenship country.

To apply for this position, please send a copy of your detailed CV, including a photograph (head and shoulder shot in appropriate business attire) to alan@globalsearchint.com .